Device

How do I add a new question?


To add a new question go to app settings and press "Manage Questions" button.




Can I insert pictures in my FAQ?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





My Account

The alarm doesn’t sound, even when my child who is wearing the Lineable device is not near my smartphone with the Lineable application.


If the alarm doesn’t sound, even when the child wearing the Lineable device is located further than the effective distance away from your smart device, try updating the Lineable application to the latest version. If a pop-up blocking application is installed on your smartphone, this also might prevent the notifications (and alarm) from working. Try deleting it and re-connect the device to the smartphone again. Lastly, please check that your smartphone settings allow for Lineable pop-up notifications.




The alarm sounds, even when my child who is wearing the Lineable device is near my smartphone with the Lineable application.


The Bluetooth connection might get disconnected or temporally disrupted due to high population density, a signal blocking entity that is positioned between the smart device and the Lineable wearable device, such as concrete walls, doors, floors, ceilings and any other high-density material. These problems are common problems with Bluetooth devices and therefor unfortunately unavoidable.




Why can’t I see the current location of my child wearing the Lineable device?


The smart device that has the Lineable application installed and is appointed as a protector will be able to detect a signal sent by the Lineable device your child is wearing via Bluetooth technology. When the child is positioned further than the effective distance (20m~30m) from your smart device, the signal transmission will stop, and Bluetooth will get disconnected. This will then trigger the alarm on the app and a sound will be emitted from the smartphone. From this point on the Lineable device your child is wearing will look for it’s current location and send it to your application every 10 minutes (in normal scenario). This interval of 10 minutes is chosen so that the device can last as long as possible while still giving frequent location updates. If the device doesn’t show a GPS coordinate even after 10 minutes of looking, but still is able to give a network tower location, your child who is wearing the device might be inside of a building, where GPS signals are being blocked.




What is “SOS” mode and when or why should I use it?


“SOS” mode can be turned on and of at any given point when the Lineable device your child is wearing is disconnected from any protector’s smart devices. Essentially what it does is constantly look for the location of your Child wearing device using GPS coordinates. This means that in contrast to the “normal mode”, GPS coordinates will be updated on the app every minute instead of every 10 minutes. Resulting in more rapid and frequent location updates as well as a “path” of the last 30 coordinates your child has been located at. But be aware, while this feature is powerful, it will also drain the battery twice as fast.




Why do I have to wait to get the coordinates of my child, why are they not shown instantly.


The Lineable device your child is wearing communicates with your smartphone on a 10-minute interval in normal mode and on a 1-minute interval is “SOS” mode. If you are not getting updated coordinates right away, it means that the 1- or 10-minute cycle is not finished yet.




I can’t register the Lineable device to my smartphone, what might be the problem?


If you can’t register the Lineable device to the Lineable application, it might be a temporary signal error with the server, a network connection error or the device might be pre-registered to someone else. In case of the deceive being pre-registered to someone else (meaning you are not the first one to register it) you will want to contact the first owner and ask them to delete the device from their application. In case of a network error, please make sure there is a valid internet connection for your smart device. In case this still doesn’t work, please contact our support team.




Can I charge my Lineable device?


Yes. You can use the added charging station to charge the Lineable smart device. The light on the Lineable device will start blinking to indicate the device is charging or not. Note: the device only fits on the charging station in 1 way. Use the little indent on the charging station to position the Lineable device in the right orientation. Do not force the Lineable device onto the charging platform! This indicates that the orientation of the wearable is most likely wrong.




Can I wash the Lineable device with water?


Lineable is water/dust resistant. However, if the band is torn or damaged, water might penetrate into the device. We recommend cleaning the Lineable wearable with a wet wipe.





App

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